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FAQ
Where is Upsolar located?

While Upsolar Global is registered in Hong Kong, our presence can be felt around the world. Our headquarters and R&D center are located in Shanghai, and we’ve established local offices in both established and emerging PV markets across Europe, Asia, Australia and the Americas to help accelerate solar energy adoption.

Where are your manufacturing facilities?

Upsolar built its asset-light business around a fabless production model. As such, we partner with globally respected manufacturers in Europe, Asia and North America to deliver reliable, high-quality products to our customers.

What kind of warranties and insurance do you offer?

Upsolar products are supported by a 10-year product warranty, as well as a 25-year performance guarantee, to ensure superior long-term performance and safeguard customers’ investments.

Can I visit your factory before placing an order?

We are happy to facilitate visits for prospective customers with any of our manufacturing partners. Please send your request to your local Upsolar sales representative, and we will schedule a walkthrough of the nearest production facility at your convenience.

Where do you have logistics support?

Upsolar houses numerous logistic centers to support our global sales network. We have shipped more than one gigawatt of our products across six continents and pride ourselves on delivering excellent service to these customers throughout the lifetime of their systems.

Is there a way to recycle my modules if I would like to dispose of them?

As a member of the PV CYCLE network, we are able to offer take-back and recycling of Upsolar modules that have reached their end-of-life stage through a pre-funded take back scheme, in certain EU nations. Please refer to the PV Cycle website to understand the steps involved in recycling your modules. For more information about Upsolar’s corporate social and environmental sustainability initiatives, please click here.

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